SUPPORT AND MAINTENANCE




What Do We Offer?

No matter how skilled your IT staff, they may not have access to the locations or servers where your cloud-based applications reside and may not be able to provide 24/7 support.  That’s where Collabcloud comes in. We have a dedicated, skilled, and experienced team always at the ready to assist you with any problems you encounter while supporting and managing your applications.


Multi-tiered technical support


Tier 1

Software and hardware “how to”
24/7 Help desk
Web self service
Troubleshooting



Tier 2

Integrated software and hardware support
Network administration
System Administration
Database Administration
Advanced troubleshooting



Tier 3

Customized Support
Administration of Web Servers
DevOps
Software Maintenance
Data and Software performance Analytics